Returns & Refunds Policy
Last updated: August 2026
At House of Maggie, we want you to feel confident when shopping with us. Your satisfaction is important to us, and we are committed to providing a smooth and fair customer experience.
Please read our Returns & Refunds Policy carefully before making a purchase.
Returns
If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
To start a return, please contact our Customer Support team before sending any item back.
Email: info.houseofmaggie@gmail.com
To help us process your request as quickly as possible, please include:
- Your order number
- Your full name
- The email address used to place the order
- The reason for your return
Once your return request has been reviewed and approved, we will provide you with further instructions.
Please do not send any items back without contacting us first. Unauthorized returns may not be accepted or processed.
Return Eligibility
To be eligible for a return, items must generally be returned in their original condition and packaging, where applicable.
Items that have been damaged, altered, excessively used, or are not returned in acceptable condition may not be eligible for a refund.
For hygiene and safety reasons, certain personal-use items may not be eligible for return once opened or used.
Return Shipping Costs
Unless an item is defective, damaged, or incorrect due to an error on our part, customers are responsible for the cost of return shipping.
We recommend using a tracked shipping service, as House of Maggie cannot be held responsible for returned packages that are lost in transit.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please email us at info.houseofmaggie@gmail.com with the following information:
Subject: Damaged, Defective, or Incorrect Item
- Order number
- Full name
- Email address used for the order
- A brief description of the issue
- Clear photos or videos showing the problem
Our team will review your request and work with you to find an appropriate solution, which may include a replacement, refund, or another suitable resolution.
Lost or Stolen Packages
Once an order has been marked as delivered by the shipping carrier, House of Maggie cannot guarantee a refund or replacement for packages that are subsequently lost or stolen.
If your package appears to be missing, we recommend first checking with household members, neighbours, and your local delivery carrier.
If there is an issue with the delivery of your order, please contact us, and we will do our best to assist you.
Refunds
Once your returned item has been received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If your refund is approved, it will be issued to your original method of payment, unless otherwise agreed.
Please note that shipping costs are generally non-refundable unless the return is due to an error on our part or a damaged or defective item.
Refund Processing Time
Approved refunds are typically processed within 7 business days after the returned item has been received and inspected.
Please note that your bank or payment provider may require additional time to process and display the refund in your account.
Late or Missing Refunds
If you have received confirmation that your refund has been issued but do not yet see it in your account, please:
- Check your bank account again.
- Contact your credit card company or payment provider.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at:
Changes to This Policy
House of Maggie reserves the right to update or modify this Returns & Refunds Policy at any time. Any changes will be posted on this page and will take effect upon publication.
Contact Us
If you have any questions about returns, refunds, or your order, our Customer Support team is here to help.
House of Maggie
Email: info.houseofmaggie@gmail.com
Thank you for shopping with House of Maggie. We truly appreciate your business and look forward to providing you with a positive shopping experience.